Delete your account and data

01How to request deletion

Email admin@tappycall.com from the email address your workspace was created with, with the subject "Delete my account".

Tell us the name of your workspace. We reply within one working day (Monday to Saturday, 09:00–17:00 IST (closed Sunday)) and confirm by email once the deletion is done.

If you cannot email from the original address, write from any address and we will verify your identity another way before deleting anything.

02Who can ask

A workspace administrator can delete the whole workspace, including every member in it.

A worker who is not an administrator can ask to be removed from a workspace. Their administrator can also remove them at any time from the app.

03What is deleted

Your workspace and its name.

Every member record: display name, device model, and the times a device last connected.

Every group, and who was in it.

Every device registration and its keys, so no device can connect again.

Every invitation, mute and availability setting.

Your subscription record and any push-notification tokens.

04What we never had in the first place

We never record or store audio. TappyCall has no recording feature, no archive and no playback. Speech is encrypted on the phone that sends it, passed through our server without being written to disk, and decrypted on the phones that hear it. There is no audio to delete because none was ever kept.

We do not store payment card details. Payments are handled by our payment provider, who holds them.

05What we keep, and for how long

Invoices, credit notes and the record of payments are kept for as long as tax and company law requires us to keep them. We cannot delete these on request, because we are required to be able to produce them.

Everything else is removed from our live systems immediately on deletion. Encrypted backups are kept on a rolling 6 months cycle, so a copy may persist in a backup for up to 6 months after deletion, after which it is overwritten.

06Deleting the app

Uninstalling the app removes its data from that phone, including the keys it stored. It does not delete your workspace or your account — for that, email us as described above.