Cancellation and Refunds

Last updated 9 August 2026.

01Cancelling

You can cancel at any time from your account. Cancelling stops the next renewal.

Your workspace keeps working until the end of the period you have already paid for.

02Refunds

We do not refund periods already paid for, including the unused part of a period after a cancellation.

That is why we offer a 14-day free trial with no payment method required. We would rather you decided before paying than after.

03If we have made a mistake

If you have been charged in error — a duplicate charge, or a charge after a cancellation took effect — contact us and we will refund it. A genuine billing error is not covered by the paragraph above.

Approved refunds go back to the original payment method. How long it takes to appear is your bank's decision, typically 5 to 10 working days.

04If we suspend or withdraw the service

If we suspend a workspace for non-payment, ordinary transmissions stop. Emergency broadcast continues to work.

If we withdraw the service entirely, we will refund the unused part of any period you have paid for.